The Auckland Business Owners’ Guide
To IT Managed Services And Fees

What You Should Expect To Pay For IT Support For Your Business (And How To Get Exactly What You Need Without Unnecessary
Extras, Hidden Fees
And Bloated Contracts)

Read This Guide and You’ll Discover:

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  • The 3 most common ways IT services companies charge for their services, and the pros and cons of each approach.
  • A common billing model that puts ALL THE RISK on you, the customer, when buying IT services; you’ll learn what it is and why you need to avoid agreeing to it.
  • Exclusions, hidden fees and other “gotcha” clauses Managed  Services & IT companies put in their contracts that you DON’T want to agree to.
  • How to make sure you know exactly what you’re getting to avoid disappointment, frustration and added costs later on that you didn’t anticipate.
  • 21 revealing questions to ask your IT support firm BEFORE giving them access to your computer network, e-mail and data.

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Are you looking for a more proactive approach to supporting your company’s network?
As you know, cybercrime is at an all-time high. Hackers are becoming more sophisticated (and successful) at getting past firewalls and anti-virus software to access bank accounts, steal data and install ransomware. If your company is growing and maturing, a more sophisticated and proactive approach to your IT systems is justified. The threat is VERY real and we firmly believe in PROACTIVELY supporting your network rather than REACTING to problems.   Here Are Just A Few Of The Benefits Of Managed IT Services
  • You’ll have peace of mind that critical security updates and patches are being done on your firewall, spam and antivirus software to drastically reduce your chances of a virus or hacker attack. While nothing can guarantee 100% protection, we can greatly minimize your risk with a proactive approach to maintaining these critical protections.
  • You’ll know with certainty your data is being backed up and CAN be restored quickly in the event of an emergency. It is EXTREMELY common for backups to fail, and as it stands today, no one is validating that your data is being backed up in a way that would allow you to resume work fast. Our management plan would ensure we are proactively monitoring your backup to make sure you won’t fall victim to a ransomware attack, disgruntled employee, accidental deletion or even a fire, flood or natural disaster.
  • You’ll eliminate the frustration and inconvenience of unexpected downtime because we’ll be proactively maintaining your systems to prevent that from happening. All IT systems degrade in performance over time, causing them to slow down, hang up and crash. Our preventative maintenance and network monitoring will detect these problems early and prevent them from escalating into more expensive repairs and downtime.
  • You’ll receive faster resolution to any IT problem, thanks to our remote management tools. We now have the ability to remotely access (and repair) most IT problems right from our offices. If we cannot fix it remotely, we will dispatch a technician to your office the same day. You’ll receive priority support when you have a problem.
  • You’ll have the experience of a full in-house IT department, without the costs. We’ll bring a TEAM of professionals to support your network, which will give you access to a broad level of skills and expertise on an as-needed basis.
  • You’ll be able to budget for network support just like you budget for rent or insurance. Wouldn’t it be nice to avoid unexpected costs for fixing or restoring your network? Now you can.
You’ll get a “Virtual CIO” to help you budget for it and deal with any number of IT-related issues. Just as it isn’t prudent to run a business without solid legal or accounting advice, it’s also not prudent to run an organization without solid IT advice. We BECOME your CIO and work with you on budgeting and planning for IT, as well as protecting your business from lost data, downtime, ransomware, disgruntled employees, regulatory action from non-compliance and a whole HOST of problems that can result from poor IT planning and management. The clients we have transitioned to this service model have said the biggest benefit is the peace of mind they get from not having to worry about IT-related issues. I’m sure you have your hands full taking care of clients and running your business. Under our Managed Service plan, we’ll make sure everything pertaining to your computer network and its security is handled so you aren’t distracted, inconvenienced or slowed down and can invest your time and your staff’s time in running your business.   I also want to point out that this service aligns our goals with yours. Under our current “break-fix” agreement, we PROFIT only from the failures in your IT environment because we only get called in (and paid) when something goes wrong; but under this new managed services model, we only benefit if we can be efficient and effective at keeping you PROBLEM-FREE. That’s because we’re on a fixed, agreed-upon IT services budget. If we fail to keep your network up and running, we have to remediate the problem without billing you extra.

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