What Our Clients Say
Straight Dealing, not Bullshit artists!
The best thing about having our IT looked after by Vertech is that we knowing who we are dealing with. I take enormous comfort in what we are being told, is in fact the truth!
We have used two other companies in the past and nothing they did was good as the service we receive from the guys at Vertech. I really love that they’re honest, we don’t over sold stuff we don’t need, they offer the best solutions and the guys are well presented, friendly and polite.
Helloworld Mt Eden & Botany Junction
A Great Company
Symonds Street Dental is a modern paperless practice, we invest heavily into our systems and equipment to give our clients the best possible service & experience. It is vitally important that we get any issues we have encounter sorted quickly and efficiently. Vertech provides this quality support.
One of the best things about Vertech is there a team good support staff who are friendly and knowledgeable available to look after us.
Vertech have been with us for over 10 years now, and they are a great company to deal with in all facets of IT support.
Symonds Street Dental Centre
On time and within the quote
Since we’ve engaged with Vertech we don’t have the worry of what we will need to do or how much it will cost if the Managed Firewall Service breaks. As with all IT systems they can fall over occasionally but I know they’ve got us covered with the additional layer of Cybersecurity it provides.
Vertech did the work we asked them to complete on time and within the quote provided without us having to chase for the work to be done. It sounds simple enough but in our experience new IT projects are never easy and straight forward.
If you’re thinking about changing IT Service providers take the time to meet the team who will be assisting you. We found meeting the guys at Vertech and building a rapport with them to be smooth which isn’t always easy to do when dealing with some IT contractors!
First Global Logistics
Big Enough with a Personal Touch
Surprisingly one of the unexpected benefits of moving to Vertech’s comprehensive TrueCare Flat Rate Remote Support plan has been the ease of invoice reconciliation. No more needing to check the monthly billing – a time saver!
What I really like is that Vertech is both big and experienced enough to be able to offer solutions suitable to our business and small enough to still offer a personal touch. So if you want a company who cares about their customers, offers quality solutions and tries to understand your day to day business then choose Vertech. If you want to be a number of a sales column for a sales rep, choose the other people!
Supporting role in Business Growth
Daniel provided an alternative quote of what was actually needed versus what our supplier wanted us to buy. This then gave us the leverage to get a better deal!
DSL Logistics Ltd
Complex Dental needs are not foreign to Vertech
I have worked with Daniel and his Team at Vertech at a number of Dental practices. Including some very high end complex setups, one of the projects we completed successfully for a customer was the first of its kind not just in NZ but the entire Pacific region.
Over the years I have worked with many different IT contractors and companies but Vertech has been the only one in NZ that not only understands the pressures of a dental clinic but their skill and knowledge in the IT world is amazing.
Senior CAD / CAM and Digital Imaging Technician
Henry Schein New Zealand
With our systems taken care of, we could focus on sailing into the sunset…. Literally
When speaking to Vertech it was important to me that the team at Spirit were listened to and taken on a journey of digital transformation that would provide easy solutions to our technical challenges. Not a journey of jargon, terminology, and solutions that no one gets! We needed to be part of their crew.
Vertech started with a comprehensive standards based audit allowing for a simple transparent approach providing an approach that is less about the jargon and more about the outcomes. The win for us was that they showed us that technology was our friend, it was an asset, and it was here to make our lives easier. On top of all that we are safe, secure and can protect our customers information to the highest standards.
Vertech have a service heart based on the quality of our relationship being at the core of everything we do. Their friendly staff are always available, fast and efficient, this has given us peace of mind knowing that if something were to go wrong, our data is secure and our systems are protected and things are made ship-shape super quick.
Spirt of Adventure Trust
Responsive Team and Seamless Migration
Vertech are very responsive to our needs. They answer service calls very quickly and are proactive about suggesting improvements to enhance our system. Our staff love the fact Vertech access our computers remotely to solve issues rather than waiting for someone to appear on site.
Vertech provided a seamless move to their eFolder cloud storage solution which gives us easy access to documents 24/7 from anywhere without the need for a troublesome server or VPN.
We definitely haven’t regretted our move, all our staff are very happy to work with Vertech and know that when a service call is logged with them it is answered and the issues are dealt with very quickly.
EdenFX HSE Recruitment
Up-to-Date, Reliable, Cyber Protection
We had been without a IT support partner for a while and we had growing concerns about Cybersecurity. Vertech have taken us under their wing with advanced endpoint protection, email filtering, and a cybersecurity awareness training program so I no longer need to worry as we now have an experienced team looking after all our IT requirements.
They are accessible, as and when required which is a great improvement upon our past experiences so if you want a team who are personable, reliable and up to date with the latest in IT then I would definitely recommend Vertech to you.
A Great Load Off Our Minds, Excellent Organisation
Since engaging with Vertech it’s been a great load off our minds knowing that if something goes wrong there is someone competent to call to get tech help quickly & that we are protected from external hackers with the layers of cybersecurity systems they’ve added.
Their technical response is prompt and the organisation of tickets is excellent so that jobs are followed through on by their close-knit team with owner directly involved. They have enough staff that the job can be done, but not so many that the job gets lost or passed around. Personalized and friendly service!
Excel at printing solutions
Due to the large amount of printing we do we have saved significant costs and time in using Vertech. The printers are fast and reliable and Replacement materials are automated by online monitoring, which saves us running out of consumables unexpectedly. I would recommend their services on printer supply and servicing.
A Simple Solution To Enable Us To Scale
Zesty is growing and we need a way to collaborate on projects without worrying about data backups. Vertech provided a simple solution that will enable us to scale without stress. BASICALLY, we’re really happy with how eFolder is making our file system easy, safe, and secure.
Whether you are starting out in business or seeking to replace an aging server we definitely recommend the team at Vertech to look after you.
Director, Web Developer,
Zesty Design Limited
We Feel Like Their Most Important Client
Vertech have brought a number of software innovations to our IT landscape but, most importantly they have managed to maintain a human face and a desire to make us feel like their most important client.
Most Kiwi Companies want to know who they are dealing with particularly with IT. Our systems and data are the most critical aspect of our business, it has to be looked after by somebody you can trust and Vertech with their personalised IT solutions provide this.
If you are considering making a change in your IT support team take the step closer to Vertech, their people and structure are top quality.
International Cargo Systems Ltd
Follows Up and Partners The Process
Moving to Office 365 for hosted exchange and Office 2016 meant having a total email and spreadsheet solution that I can use on multiple platforms whenever and wherever I am in the world. Being able to access on multiple platforms and having instantaneous updating across the system has been very beneficial.
Vertech followed up consistently and constantly during the process of changeover to make sure it was going smoothly. They also provided quick response to issues that occurred both during and after the install to make an overall smooth transition.
I would recommend Vertech as an IT firm that follows up and partners the process rather than just installing.
Café Concepts Ltd
We’ve recently moved to Office 365 for hosted Exchange and greatest benefit is the ease with which mail is usable between multiple devices.
Vertech shows a genuine empathy and understanding of our business, it’s objectives and how to best translate into a comprehensive IT strategy for now and the future. They have a really well structured support process that ensures we get visibility of the state of the work request and a definite resolution to issues we have.
Vertech obviously see themselves as a business partner to us, evident in the way that we are supported. With Vertech there is no doubt about competency or response time. Vertech’s sound procedural methods coupled with a genuine personal service make it hard to find fault with the support they provide in often stressful times of issues.
Our business completely fails without great IT support. Vertech realise this and treat us in such a way that there is no risk in the relationship we have with them, something that appears to be rare in our dealings with other IT firms.
Vertech’s Workstation Security Package and Dashboard access give me the ability to quickly respond to issues arising on remote computers and resolving them whether they are 13 meters or 13,000 km away from tech support.
They take the time to listen to what I/we want to achieve and generally know what to do before the job, thus do not learn it on our dollar.
Vertech take a personal pride in getting a job done, and the combination of having the expertise to advise a customer and listening to the customer before undertaking a project means we get the jobs done the way we expected to be done first time.
Vertech’s Personal Service and the speed of response when there is a problem really stands out, If you’re unhappy with your current IT support people choose Vertech, you won’t be disappointed. Friendly people who know their stuff.
Consumer Credit Management Ltd
I would recommend Daniel and his staff to anyone wanting 1st class service, Industry Knowledge, keeping up with new products available to enhance your IT function.
My involvement with Daniel being firstly with a SME, I was the G.M. It was an Australian Company so we had to have VPN integrated services. Later I started my own Company and Daniel and his staff set up all the necessary IT functions, and it all was professionally handled with the minimum of disruption.
We highly recommend them to anyone who is looking for trusted and reliable IT support.
I would like to take the opportunity to thank your team for the help with the mail migration project. It was run very smoothly, and we appreciated they worked through weekends to minimise interruptions.
Reliability is the main reason we decided to move onto Office 365 Exchange Online. With own hosted mail server, the hardware and the operating system were past their end of life for support (SBS 2008) and so outages were becoming a worry. It’s good to have the confidence now that our communication through email which is critical to our business is stable & reliable.
Vertech understand the needs of our business and gives advice based on our needs. They work with us as supporter not supplier bringing a level of professionalism to their personalised services to add even more value. Vertech ticks all the boxes.
International Waste Ltd
Stellar International Ltd