5 Critical Questions and 3 clue to look for when choosing a web app for your business
1. Company & Compliance
-Look for a Security page or Trust Center available
- Do they adhere to an independent security Standards & Policies (SOC2, ISO27001)?
- Documented cybersecurity policies
- Data privacy compliance (GDPR/CCPA)
- Published sub-processor list
2. Identity & Access Management
- Look for whether MFA is supported?
- RBAC with granular permissions
- Single Sign-On (SSO) options
- Session timeouts & auto-logout
- Audit logs available
3. Data Protection
- Encryption in transit
- Is your data Encrypted at rest?
- Backups & disaster recovery
- Where does your Data reside?
- Ability to export/delete data
4. Application & Infrastructure Security
- Do they conduct Regular penetration testing?
- Responsible disclosure program
- Network segmentation
- Vulnerability management
- Secure development lifecycle
5. Operational Security
- 24/7 monitoring & alerting
- DDoS protection
- Do they have Incident response plan & Cyber risk insurance?
- Employee security training
- Least-privilege access
6. Reliability & Availability
- Public status page
- Documented SLAs
- Redundant infrastructure
- Change-control processes
7. Integrations & API Security
- OAuth/API key authentication
- Rate limiting
- Webhook security
- API scopes/permissions
- Encrypted data exchange
8. Customer Control & Transparency
- Detailed audit logs
- Logging of admin actions
- Configurable security settings
- Easy offboarding procedures
- Look for regular Release notes available – you don't want to sign up to a dead horse!