Vertech have brought a number of software innovations to our IT landscape but, most importantly they have managed to maintain a human face and a desire to make us feel like their most important client.
Most Kiwi Companies want to know who they are dealing with particularly with IT. Our systems and data are the most critical aspect of our business, it has to be looked after by somebody you can trust and Vertech with their personalised IT solutions provide this.
If you are considering making a change in your IT support team take the step closer to Vertech, their people and structure are top quality.
International Cargo Systems Ltd
Moving to Office 365 for hosted exchange and Office 2016 meant having a total email and spreadsheet solution that I can use on multiple platforms whenever and wherever I am in the world. Being able to access on multiple platforms and having instantaneous updating across the system has been very beneficial.
Vertech followed up consistently and constantly during the process of changeover to make sure it was going smoothly. They also provided quick response to issues that occurred both during and after the install to make an overall smooth transition.
I would recommend Vertech as an IT firm that follows up and partners the process rather than just installing.
Café Concepts Ltd
We’ve recently moved to Office 365 for hosted Exchange and greatest benefit is the ease with which mail is usable between multiple devices.
Vertech shows a genuine empathy and understanding of our business, it’s objectives and how to best translate into a comprehensive IT strategy for now and the future. They have a really well structured support process that ensures we get visibility of the state of the work request and a definite resolution to issues we have.
Vertech obviously see themselves as a business partner to us, evident in the way that we are supported. With Vertech there is no doubt about competency or response time. Vertech’s sound procedural methods coupled with a genuine personal service make it hard to find fault with the support they provide in often stressful times of issues.
Our business completely fails without great IT support. Vertech realise this and treat us in such a way that there is no risk in the relationship we have with them, something that appears to be rare in our dealings with other IT firms.
Vertech’s Workstation Security Package and Dashboard access give me the ability to quickly respond to issues arising on remote computers and resolving them whether they are 13 meters or 13,000 km away from tech support.
They take the time to listen to what I/we want to achieve and generally know what to do before the job, thus do not learn it on our dollar.
Vertech take a personal pride in getting a job done, and the combination of having the expertise to advise a customer and listening to the customer before undertaking a project means we get the jobs done the way we expected to be done first time.
We’ve recently moved from a SBS 2011 system to Office 365 for email & Vertech’s Cloud storage solution, Efolder Anchor. Now our data is accessible at all times by anyone in our team, wherever they are without having to worry about a server crash.
Vertech’s Personal Service and the speed of response when there is a problem really stands out, If you’re unhappy with your current IT support people choose Vertech, you won’t be disappointed. Friendly people who know their stuff.
Consumer Credit Management Ltd
I would like to take the opportunity to thank your team for the help with the mail migration project. It was run very smoothly, and we appreciated they worked through weekends to minimise interruptions.
Reliability is the main reason we decided to move onto Office 365 Exchange Online. With own hosted mail server, the hardware and the operating system were past their end of life for support (SBS 2008) and so outages were becoming a worry. It’s good to have the confidence now that our communication through email which is critical to our business is stable & reliable.
Vertech understand the needs of our business and gives advice based on our needs. They work with us as supporter not supplier bringing a level of professionalism to their personalised services to add even more value. Vertech ticks all the boxes.
International Waste Ltd
"Vertech has taken care of our server and network infrastructure since March 2007. In that time, Amnesty New Zealand has grown from a small handful of staff at two locations to a consolidated larger office here in Auckland and we are now the fastest growing Amnesty section worldwide. From small to medium and beyond, Vertech has been there for us. They understand what it's like to work with a non-profit charity, patiently waiting when projects go askew for months or even years! The managing director, Daniel, has always given us personal and helpful service, going above and beyond what a network engineer should really provide! I thoroughly recommend Vertech IT and here's to another seven years."
- Vivian Chandra | ICT & Database Manager | Amnesty International Aotearoa New Zealand
“I’ve had experience of a few IT support organisations over the last 27 years. With Vertech, troubleshooting is completed quickly and the fix is permanent. This means one charge- not protracted cost and continued disruption.”
- Max Divers
"I have known and have had my IT Services taken care of by Daniel Watson for the past 15 years. During this time, he has had several roles, and been with several Companies until he has found his niche with his own Company.
I would recommend Daniel and his staff to anyone wanting 1st class service, Industry Knowledge, keeping up with new products available to enhance your IT function.
My involvement with Daniel being firstly with a SME, I was the G.M. It was an Australian Company so we had to have VPN integrated services. Later I started my own Company and Daniel and his staff set up all the necessary IT functions, and it all was professionally handled with the minimum of disruption."
- Jill Morrison | Managing Director | In-Store Limited
"Vertech has provided professional IT advice and delivered superb service to our company throughout day to day operation and projects in the past 9 years.
We highly recommend them to anyone who is looking for trusted and reliable IT support."
- Tao Xia | FINANCIAL CONTROLLER |International Waste Ltd
"We first engaged Vertech to streamline and upgrade our computer systems. From the very first contact all staff members have been very knowledge and extremely helpful. Nicola was
instrumental in implementing our Xero accounts package. I would highly recommend Vertech for all IT matters."
- Elaine Hooper | Office Manager | Prego Restaurant
“Daniel and Nicola have done a great job project managing the installation of new hardware and software into our very technically young organisation. The change was undertaken during two busy periods for our own internal IT guru (Christmas for hardware and financial year end for software) so having a supplier we could trust and rely on was paramount. We are very satisfied with the result, and having been through a number of similar projects during my career, surprised by the lack of stress and issues."
- Martin Oettli | General Manager Operations | Real Living Group
"We have dealt with Vertech for a few years now and we like their personal approach and that we can develop relationships and understanding of our requirements with them and each of their technicians. They don’t hide behind corporate screens and are flexible enough to work around us when needed."
- Mark Lythe | Customs Manager | Stellar International Ltd
"I have used Vertech for IT support for many years, and have introduced them to WizBang as well as our hospitality clients. I particularly like the way they build personal relationships and get to know our business. I would absolutely recommend them."
- Fiona Wylens | Chief Operating Officer | Wizbang Technologies