IT Solutions

Vertech's Support plans

Our Philosophy

Over time we have found that clients who we support under a time and materials basis have chaffed under steadily increasing support invoices as their business has grown. Whilst it may appear that this allows the client to tightly control IT expenditure to keep costs down it often seems to have the reverse affect. Under Time and Materials, the provider to incentivised by being paid for the more problems that occur.
At Vertech we feel we are your Trusted Advisor, or fill the role as your external IT Manager so we are in the best position to put in place the systems and processes to reduce client issues as much as possible. We think that the best way to achieve this is to take the risk on ourselves to keep you network running quietly and effectively. To do this we have created three flat rate plans to incentivise Vertech to be Truely Proactive and Actively Manage your Business IT infrastructure and systems.
 
 

Benefits

TrueCare Fundamentals

TrueCare FullOn Remote*

TrueCare FullOn Onsite

Comprehensive Workstation Security Package (Patch Management, Antivirus, Spam Filtering and Web Protection) Yes Yes Yes
Proactive Monitoring and Alerts Yes Yes Yes
Managed Services MAC's included Yes Yes Yes
Unlimited Auckland based Service Desk Phone Support for:
fault logging &
3rd Party Fault Management,
inc 10mins L1 support.
Yes Yes Yes
Dedicated Site Engineer Yes Yes Yes
Monthly systems reports & Quarterly IT Business Review Meeting Yes Yes Yes
Workstation Security Guarantee Yes Yes Yes
Flat Rate Remote Support Package** - Yes Yes
Remote Maintenance - Yes Yes
Flat Rate Onsite and Remote Support**
-
-
Yes
24x7 After Hours Service (optional) (optional) (optional)
Price per computer
ex gst
From $33 / month  From $79 / month POA***
*Most popular & Best Value; ** Unlimited Service Desk Remote Support requires that Client hardware and software remains within Vendor warranty/support. *** Vertech will need to assess your environment in depth and often an initial project to standardise your computing systems is required.

For a free consultation please contact us to arrange a meeting to see how we can help take care of your systems to you can focus on growing your Business.


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